Redsoft

Task:

Implement the system for joint work of all company’s employees.

Ensure the interaction of employees from various departments on cross-functional projects.

Create a single customer base, keep a history of all customer requests.

Create a single commodity base, simplify the cost calculation process.

Solution:

  • CRM Bitrix24 implementation.

  • Setting up a flexible project formation system for employees of different departments with a custom role management system.

  • Setting up the process of internal document flow in the system.

  • Setting up the communication process and notifications for employees of different departments.

  • Setting up a filter system for generating reports.

  • Development of an individual portal design.

  • Development of a control system for arrivals and attendance.

Result:

  • Reducing employee time spent on interactions between departments.

  • Reducing employee time spent on reporting.

  • Acceleration of the document approval process by 70%.

  • Increasing the quality of customer service.

  • Improving the quality of customer assessment.

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